Deposit and withdraws

USING A PAYMENT METHOD BELONGING TO A FAMILY MEMBER WITH THEIR PERMISSION

You must make deposits into your online account solely for the purpose of placing bets in your own name and on your own account. Therefore, to make a deposit using a Debit Card, Credit Card, or Online Payment Service, the name on the card or payment service must match the name on the Account. We reserve the right to suspend or close your account if we find clear evidence of deposits being made without the intention of placing bets or if you use Cards or Online Payment Services registered to a name different from the account holder. Winnings obtained from such funds will be confiscated, and Megabet International will return the deposited funds after the due diligence requirements outlined in Section 23 of the Terms and Conditions for using Megabet International's remote gambling platform have been fully met.

SECURE ONLINE TRANSACTIONS

All online transactions are transmitted using a secure server from Megabet International, and our employees will not have access to passwords or CVV2 codes.

CVV2 Code

The CVV2 code is a three-digit number that provides additional security to confirm that the provided card number is genuine and the customer has the card in their possession. This technique is also known as CSC, CVN, CVC2, or CVVC, and refers to the last three digits located on the signature strip on the back of the card.

3D SECURE

3D Secure is an anti-fraud system developed by Visa and MasterCard. Using this system enhances the security of online transactions by requiring a password for each online payment. In case of loss or theft, a card enrolled in 3D Secure cannot be used by third parties for online purchases. This eliminates the risk of fraud through copying payment information or generating random card numbers for unauthorized use online.

TRANSACTION HISTORY (DEPOSITS AND WITHDRAWALS)

You can view all your transactions by logging in, navigating to the "My Account" section, selecting the "History" option, and then filtering by the desired transaction type. To find information more easily, you can sort transactions by type or time period.

VERIFIED BY VISA/MASTERCARD SECURECODE

Verified by Visa/MasterCard SecureCode is an extra security service for online transactions. Following your initial deposit, if your card issuer participates and you are not yet enrolled, you will be prompted to register for Verified by Visa/MasterCard SecureCode. As part of this process, you will be asked to set up a password. This allows you to verify each transaction and prevent unauthorized card use. To register, simply follow the instructions provided by your bank.

If you are already enrolled in Verified by Visa/MasterCard SecureCode, all you need to do is enter your password when prompted. Verified by Visa/MasterCard SecureCode applies only to deposits. If you forget your password, you will need to contact your card issuer for direct assistance.

FEES APPLICABLE TO CERTAIN PAYMENT METHODS

Megabet International does not charge fees for deposits.

However, please note that certain banks, financial institutions, or payment service providers may apply fees. Therefore, you must ensure sufficient funds to cover such fees before making a deposit.

SKRILL/NETELLER/PAYSAFECARD

Skrill/Neteller/PaySafeCard is an international e-wallet in your local currency that allows you to transfer funds from a bank account, credit/debit card, or other alternative payment methods. You can deposit and withdraw funds from your RedSevens online account using Skrill/Neteller/PaySafeCard.

CREATING A SKRILL/NETELLER/PAYSAFECARD ACCOUNT

To deposit funds via Skrill/Neteller/PaySafeCard, you must first create a Skrill/Neteller/PaySafeCard account (creating an account is free and straightforward). Using Skrill/Neteller/PaySafeCard, you can make instant deposits to your Megabet International online account. The process is quick and easy. If you don’t have a Skrill/Neteller/PaySafeCard account:

• Visit the Skrill/Neteller/PaySafeCard website directly or follow the steps provided in the "Deposit" section on the RedSevens online platform.
• By following the indicated steps, you’ll register for your free Skrill/Neteller/PaySafeCard account, after which you can deposit funds via bank transfer, electronic transfer, or debit/credit card.
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MAKING A DEPOSIT

After logging in, you can make deposits directly from the "My Account" section under "Deposits." Cash deposits can also be made at any RedSevens venue.

DEPOSIT PROCESSING

Deposits into your account are typically available as soon as the bank or financial institution authorizes the selected amount for deposit. These transactions usually appear as "Megabet International" on your bank statement. Deposited funds do not earn interest as they are considered advance payments for future transactions on our site. Cash deposits made at our venues are immediately credited to the user's account.

CARD DEPOSITS

When making your first deposit using this payment method, you will need to provide the following details:

• Cardholder's name
• Card number
• Card issue date
• Card expiration date
• Issue number
• CVV2 code

If you have previously made card deposits and selected the "Save Details" option, the card type and the last 4 digits of the card will be displayed. You can choose this saved card or add a new one. If you opt to use a previously entered card, you will only need to input the CVV2 code as a method of identity verification.

DEPOSITS VIA SKRILL/NETELLER/PAYSAFECARD

To make deposits into your Megabet International online account using Skrill/Neteller/PaySafeCard, follow these steps:

• In your Megabet International Online Account, go to the "Deposit" section and select Skrill/Neteller/PaySafeCard as your deposit method.
• Enter the email address associated with your Skrill/Neteller/PaySafeCard account.
• Input the amount you wish to deposit and click "Deposit Now."
• Complete the transaction, and you will be redirected to the secure Skrill/Neteller/PaySafeCard website.
• Log in to your Skrill/Neteller/PaySafeCard account using the credentials you provided during registration. The Skrill/Neteller/PaySafeCard email address must match the email address linked to your Megabet International Online Account. Once logged in, choose from the available deposit options.
• After selecting the deposit method, follow the necessary steps to finalize the deposit process into your Megabet International Online Account.
• Upon approval, the deposited funds will be available in your Megabet International Online Account, and you will receive an email notification confirming the transaction.
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CASH DEPOSITS

To make a cash deposit into your Megabet International account, follow these steps:

1. Visit any RedSevens venue and inform the service operator that you wish to make a cash deposit into your online account.
2. Present the identification document you used to open/activate your online account: either your ID card or passport.
3. If this is your first cash deposit at a specific venue or if you have previously made deposits at another RedSevens venue, there may be a delay in processing your deposit request. This is due to the time needed to link your online account with the venue where you wish to make the deposit. Once your online account is linked to the specific RedSevens venue, subsequent cash deposits at that location will be processed much faster.
4. The service operator will provide you with a printed receipt containing the transaction details. You will be asked to sign it to confirm the deposit amount, and the operator will also sign to acknowledge receipt of the funds.
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WITHDRAWALS

Withdrawals can only be made via the My Account -> Withdrawals section. According to the "Terms and Conditions," deposited or credited amounts will remain in your account unless you submit an online withdrawal request (which must not exceed the amount available for withdrawal at the time). The funds will be transferred using the same method you used for deposits. Megabet International reserves the right to request additional information or documents, as stated in point 6.2 of the Terms and Conditions, to carry out necessary security checks before authorizing any withdrawal request. Depending on the account verification process or payment methods, withdrawal fees may apply.

WITHDRAWAL PROCESSING

It typically takes 2 to 5 business days for withdrawn funds to reach your bank account, though it may take longer depending on your bank. Cash withdrawal requests from an RedSevens venue are confirmed within 1–2 business days. After receiving the email confirmation, you have 48 hours to visit the associated venue to collect the funds. Withdrawal requests will only be processed once the client's identity and payment method have been fully verified.

CANCELLING A WITHDRAWAL

You can cancel your withdrawal request via the Withdrawals section in My Account, provided the withdrawal has not yet been processed for payment. Typically, cancellation can be performed on the same day the withdrawal request was made. The amount of the cancelled withdrawal will be returned to your account.

EXPIRED REGISTERED CARD

When accessing the Withdrawals section in My Account, you will receive a notification requesting you to register a new card. Any transaction to the new card will be subject to the Terms and Conditions. Additional information and documentation may be required before authorizing any withdrawal request, as specified in section 6.2 of the Terms and Conditions.

LOST REGISTERED CARD

In case of a lost card, immediately contact the card issuer and report the issue. The lost card will be deactivated to prevent unauthorized use, and a replacement card will be issued. You can then register the new card in My Account. Be aware that all requested withdrawals will be processed back to the previously registered card, so it is necessary to register your new card. Any transaction to the new card will be subject to the Terms and Conditions, with additional information and documentation potentially required, as outlined in section 6.2.

CAN I WITHDRAW FUNDS TO A CARD THAT I HAVEN’T DEPOSITED FROM?

To withdraw funds to a card you haven’t previously used for a deposit, you must first make at least one deposit from that card. Please note that additional security checks may be required when processing such withdrawals.

WITHDRAWAL TO CARD
When selecting this withdrawal method, the details of the card(s) used for deposits, containing the last 4 digits of the card number, will be visible for selection. As part of the confirmation process, you will enter your Username and Password associated with your account. Once the request has been processed, you will receive a confirmation email with the transaction details.

WITHDRAWAL VIA SKRILL/NETELLER/PAYSAFECARD
Withdrawals via Skrill/Neteller/PaySafeCard are available only after making at least one deposit using this service. Please note that withdrawals are automatically credited using the same payment method used for deposits. To make a withdrawal via Skrill/Neteller/PaySafeCard, follow these steps:

• After logging into your online RedSevens account, go to the "My Account" section.
• Select the “Withdraw” option.
• If you have made at least one prior deposit via Skrill/Neteller/PaySafeCard, it will appear in the list of available withdrawal options, so you need to select Skrill/Neteller/PaySafeCard by clicking the "Select" button.
• Your Skrill/Neteller/PaySafeCard account details are already saved. Confirm that the details are correct and enter the desired withdrawal amount, then select the “Continue” option.
• You will be asked if you agree with the withdrawal details, and to finalize the withdrawal request, you need to click on “Confirm Withdrawal.”
• If no additional verifications are required, within a maximum of three (3) working days from submitting the “Withdrawal Request,” it will be approved, and the requested amount will be credited to your Skrill/Neteller/PaySafeCard account as soon as the withdrawal has been processed.
• Once the withdrawn amount is available in your Skrill/Neteller/PaySafeCard account, you will be able to withdraw the desired amount back to your credit/debit card or directly to your bank account using the Skrill/Neteller/PaySafeCard platform.
• Please note that Skrill/Neteller/PaySafeCard withdrawals may be subject to additional security checks, which could cause the withdrawal to take up to ten (10) working days. Keep in mind that all payments to and from the credit card are made through Skrill/Neteller/PaySafeCard; therefore, any other requests should be addressed to them.
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CASH WITHDRAWAL
To make a cash withdrawal, your account must first be associated with an RedSevens venue. If you have already made a cash deposit, you can also make a withdrawal at the same venue where the deposit was made. However, if you have not made a cash deposit or wish to make a withdrawal at a different venue than where the deposit was made, you must first contact our customer support team via email or chat.

• Log in to your RedSevens account and select the “My Account” option.
• Then select the withdrawal option.
• If you are eligible for a cash withdrawal, this method will now be made available to you.
• Enter the amount you wish to withdraw and confirm.
• Once the withdrawal is approved, a confirmation email containing a withdrawal code will be sent to the email address associated with your account. Bring a copy of this email (or just the code provided) to the RedSevens venue associated with your account.
• Inform the service operator that you wish to make a cash withdrawal from your online account and specify the amount you wish to withdraw. If the requested amount is not available at the venue at that time, the operator will inform you of the available options for completing the withdrawal.
• For cash withdrawals, you will need to present the service operator with the identification document used to open/activate your online account: either your ID card or passport.
• The service operator will enter the withdrawal code received via email, and the payment will be authorized.
• The service operator will provide you with a printed receipt containing the transaction details. The operator must sign to confirm the amount you requested to withdraw, and you must sign to confirm receipt of the specified amount.
  If this process is not completed within 48 hours of the cash withdrawal request being approved, the code sent will no longer be valid, and the amount you requested to withdraw will be credited back to your online account. The expiration date and time of the withdrawal code will be displayed in the email sent to you.

Withdrawal Methods Not Available
Due to card anti-fraud rules and money laundering regulations, where possible, withdrawals will only be paid after a prior deposit has been made using that payment method.

Fraud Checks
The following fraud checks are conducted for all deposit and withdrawal transactions by the Customer Service team. These checks are performed to reduce the risk of fraud and prevent money laundering.

Deposit Checks
Customer deposits will be continuously monitored, and each transaction is separately evaluated for risk based on the payment method and the player's profile. The PSP fraud control system ensures rules for fraud detection by generating fraud alerts for transactions to be performed, calculating a fraud score, and including the ability to approve, reject, or hold transactions for manual review. The fraud control system currently supports over 40 checks (including air-based checks), grouped into the following categories:

• Speed Checks
• Reference List Checks
• Consistency Checks
• Specific Card Payment Checks
• CSC or CVV (Card Security Code), verification will be performed for all deposit transactions.
• 3D Secure Verification (Verified by Visa Security Code, MasterCard), will be conducted for certain payment transactions.
• Depending on the results of the checks conducted, a decision will be made regarding the approval or rejection of the transaction:

• Accepted Transaction
• If the request is accepted, the deposit credit will be added to the player's gaming account.
• Rejected Transaction
• If the deposit request is rejected, the credit will be returned to the player's funding account.
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WITHDRAWAL VERIFICATION

To withdraw funds, the player's identity must be fully verified. Before processing a withdrawal request, the Customer Service team performs multiple checks on the player. Withdrawn funds will only be sent to the account from which the funds originated. The three main withdrawal checks are:

• Legitimacy of winnings and the player's betting history
• Verification of the player’s identity and payment methods
• Verification of the player’s transaction history

Additionally, the player's identity is checked for every withdrawal transaction against the information provided by the payment processor. To complete the verification, the Customer Service team ensures that the personal information provided to the payment processor (e.g., Skrill) is unique to the player’s account. In this process, the player's identification data is checked to confirm that the email used for the gaming account is unique for each individual player.

If suspicious activities involving multiple accounts are identified, the Customer Support team will suspend all accounts of the involved players, and the funds in those accounts will be frozen until a full investigation is completed.

Reporting Fraudulent Activities

Any suspected fraudulent transactions will be reported to the relevant regulatory or competent authorities. The Customer Service team is responsible for reporting suspicious transactions.