Frequently asked questions

Log in and click on the balance in your RedSevens account. Here you have the “Withdrawal” option. Please enter the amount you want to withdraw and your card number and click on “Send Application” to complete the procedure. If you want to make the withdrawal directly from the RedSevens agency or from RedSevens Hall, please enter the desired amount and select the location where the transaction is to take place. Don't forget to click on the “Send Application” button to send your transaction for approval.

Payment methods accepted by RedSevens are:

• Debit card such as Visa debit;
• Credit card such as Visa, MasterCard and Maestro;
• Electronic wallet such as Skrill, Neteller and PaySafeCard;
• Directly in the RedSevens agencies.

Please contact the Support Service at the e-mail address [email protected]. If an error is encountered, please make a print screen and send it to our colleagues at the e-mail address mentioned above, with the observation that you can't carry out withdrawal transactions.

In the case of withdrawals to a credit card, debit card, electronic wallet and agencies, the minimum withdrawal limit is 50 lei. As regards the withdrawal maximum limit, it reaches the amount of 100.000 lei for all withdrawal methods.

The processing period of a withdrawal from RedSevens account varies depending on the payment method used. For example, a withdrawal made toward a credit or debit card lasts between 2 and 5 working days due to normal banking procedures, while a withdrawal performed by Skrill, Neteller or PaySafeCard is immediate. Also, you can withdraw the desired amount within maximum 48 hours from the confirmation of the transaction from RedSevens agencies or RedSevens Hall.

You are very important to us, and the confidentiality of your data has been the key element considered by us when building our website. We assure you that we are complying with the highest standards regarding the encoding of your data so that they may not be used for other purposes.

As long as you have the requested amount, you should not encounter any difficulties. Moreover, we ask you to consider that you must send the withdrawal application by the same payment method as in case of the deposit. Also, if you are in the possession of a bonus, you must comply with all restrictions imposed to be able to make new withdrawal applications.

Yes, you can cancel a withdrawal transaction only if it is still pending and was not processed and recorded by our Payment Department.

Log in and click on the balance in your account. Here you have the “Waiting Withdrawals” option. Access this rubric and you will have access to the status of your withdrawal transactions.